Purpose This empirical research draws on the existing theory of transformational leadership,
adaptive culture and organizational resilience, and investigates the effect of the elected TQM …

This study empirically examines the relationship between knowledge management practices
and firm innovation in the context of service firms in developing countries. The research also …

The e-CRM application has currently offered benefits for companies in different business
sectors, especially in hospitality industry. The objective of this paper is to investigate the …

Purpose This study aims to develop/test a model that examines the effect of service
innovativeness on customer cocreation, satisfaction, advocacy and behavioral loyalty intent …

Innovation capability is critical for the modernization and competitiveness of the hotel
industry. This work analyzes the role of hotels' innovative culture, market orientation, and …

Based on social learning theory, the current study examined how and when servant
leadership could promote employee service innovative behavior (SIB) in the hospitality …

This study was conducted to propose dan test a conceptual model for solving a research
gap on the influence of customer orientation on marketing performance through a strategic …

The remedies used for the COVID-19 pandemic such as travel restrictions and quarantine
have created severe difficulties for the hotel industry. However, there is also a scarcity of …

Though singular or discrete service innovations are accepted as essential to the
performance and survival of organizations, practitioners and researchers are increasingly …

Abstract Knowledge sharing plays a crucial role in how hospitality organizations gain a
sustainable competitive advantage. Using meta-analytic examinations based on 275 …