How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
X Ma, Y Huo - Technology in Society, 2023 - Elsevier
As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global
attention for its advanced AI-based text generation capabilities. However, the issue of …
attention for its advanced AI-based text generation capabilities. However, the issue of …
[HTML][HTML] Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Technological disruptions, health crises, persistent labour issues, and demographic shifts
have elevated the importance of RAISA (robots, artificial intelligence, and service …
have elevated the importance of RAISA (robots, artificial intelligence, and service …
[HTML][HTML] Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM
Artificial intelligence-enabled voice assistant services have received notable scholarly
attention. Fashion retailers offer AI-based voice assistants to facilitate online shoppers …
attention. Fashion retailers offer AI-based voice assistants to facilitate online shoppers …
Artificial intelligence in local government services: Public perceptions from Australia and Hong Kong
Despite the exponential growth in the popularity of artificial intelligence (AI), our knowledge
on the public perception of AI, especially in the context of local government services, is still …
on the public perception of AI, especially in the context of local government services, is still …
The role of artificial intelligence in consumers' brand preference for retail banks in Hong Kong
SPS Ho, MYC Chow - Journal of Financial Services Marketing, 2023 - Springer
Artificial intelligence (AI) technologies are increasingly integral to our world, as they serve as
the foundation for new value propositions and distinctive customer experiences. AI is crucial …
the foundation for new value propositions and distinctive customer experiences. AI is crucial …
Attitudes of hotel customers towards the use of service robots in hospitality service encounters
This study aims to identify whether hotel guests' attitudes towards robots serving at hotels
show differences according to their gender, level of education, generation, and the continent …
show differences according to their gender, level of education, generation, and the continent …
Role of trust in customer attitude and behaviour formation towards social service robots
This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …
behaviours towards the utilization of artificially intelligent (AI) social service robots in …
Robots can't take my job: Antecedents and outcomes of Gen Z employees' service robot risk awareness
Purpose There has been a dramatic increase in the adoption of service robots in hotels,
potentially replacing the human workforce. Drawing on Social Amplification of Risk …
potentially replacing the human workforce. Drawing on Social Amplification of Risk …