Purpose Despite the significant economic contributions of the tourism and hospitality
industry, it is also considered an emerging concern for its negative impact on the …

Purpose For the past two decades, researchers have been exploring knowledge of work
engagement in the hospitality and tourism industry (HTI). This study aims to provide a …

Drawing on the transformational leadership (TL), self-concept, and servant leadership (SL)
theories as well as the socially embedded model of thriving, our paper tests whether …

By integrating speech act and conservation of resources (COR) theories, the link between
motivating language (ML) and commitment to quality customer service (CQCS) was tested …

This study intended to examine the relationships between empowerment leadership,
psychological empowerment, and affective commitment on work engagement. Importantly …

This study analyzes the impact of blockchain mobile payment services on customer loyalty
intention through the mediating role of service quality, privacy and security, and customer …

Although Fintech services benefit the hospitality industry significantly, studies conducted in
Bangladesh are limited. Investigations on the mediating role of customer experience and …

Purpose The paper aimed to explore the underlying work engagement role in
transformational leadership and employees' job performance relationships. Moreover, this …

Purpose This study aims to examine the association between workplace spirituality (WPS)
and individual's work engagement (WE) and also the mediating effect of individual's …

Purpose This paper empirically aims to investigate the mediating role of leader knowledge-
sharing behaviour (LKSB) in the relationship between humble leadership (HL) and work …