Consumer-generated content has provided an important new information medium for
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …

In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study
analyses big data in the form of online reviews, as available in TripAdvisor. The content …

Abstract Service quality has been an imperative issue of research involving in tourism
industry. In spite of an extensive number of studies on service quality, the role of service …

The concept of integrated marketing communications (IMC) has received considerable
attention in the marketing literature over the past decade. Boosted by advancements in …

The tourism and hospitality sectors contribute significantly to the Indonesian economy.
Meanwhile, COVID-19 affects these sectors. During the pandemic, the Indonesian …

Abstract Service quality has been an important subject of research involving food and
beverage (F&B) departments of hotels. Despite a substantial number of studies on service …

Purpose The purpose of this paper is to explore how the luxury accommodation experience
is created by investigating the perceptions of the three main participant groups–managers …

Purpose–The aim of this study was three-fold: first, to develop an instrument to evaluate food
and beverage service quality in spa hotels; second, to identify aspects of food and beverage …

Sažetak Despite extensive research on service quality and its consequences, there is still a
lack of empirical research examining these variables in the context of resort hotels. In filling …

Cultural Impact on Customer Satisfaction and Service Quality Evaluation in Hotels Page 1
UNLV Theses, Dissertations, Professional Papers, and Capstones Spring 2012 Cultural …