It is widely acknowledged that adopting a socio-technical approach to system development
leads to systems that are more acceptable to end users and deliver better value to …

HCI Models, Theories, and Frameworks provides a thorough pedagological survey of the
science of Human-Computer Interaction (HCI). HCI spans many disciplines and professions …

In this article we focus attention on ethnography's place in CSCW by reflecting on how
ethnography in the context of CSCW has contributed to our understanding of the sociality …

This paper relates experiences of a project where an ethnographic study of air traffic
controllers is being used to inform the design of the controllers' interface to the flight data …

Despite the substantial body of literature concerned with the ways in which digital media are
transforming contemporary society and institutional life, we have relatively little …

Previous studies on Amazon Mechanical Turk (AMT), the most well-known marketplace for
microtasks, show that the largest population of workers on AMT is US based, while the …

Ethnography as a resource for design has been a topic of debate within Participatory Design
since the late 1980s when a group of anthropologically trained social scientists began …

A framework is presented that assists requirements engineers in choosing methods for
requirements acquisition. Practitioners are often unaware of the range of methods available …

What kind of stories and plots do researchers of Human Computer Interaction draw on when
they make fictions? This paper applies the" basic plots" identified in the study of literature to …

This book is the first to directly address the question of how to bridge what has been termed
the" great divide" between the approaches of systems developers and those of social …