Purpose Small-and medium-sized enterprises (SMEs) have now become an important part
of economy for not only developed nations but also for emerging economies. Irrespective of …

For achieving world‐class performance and competitiveness in today's global highly
complex environment and competition, there is an immense pressure on manufacturing …

This article proposes, through an extensive review of prominent International Organization
for Standardization (ISO) literature, a conceptual framework implementing an AS9100 …

The manufacturing sector is facing an increase in product recall which damages the brand
images and customer goodwill. The main purpose of this research was to explore the direct …

The current study contributes to the understanding of quality practices adopted by Greek
SMEs, under economic crisis conditions. In the context of the survey, a questionnaire was …

During the last few years Greece is coping with severe economic and financial crisis
conditions. Since the Greek SME are the largest productive and economic sector in the …

The research aims to describe and identify the essential factors in implementation of TQM
(Total Quality Management) principles in small industries in Indonesia. It was conducted by …

This study investigates the benefits of and reasons for and ISO (International Organization
for Standardization) certification in small manufacturing firms (SMFs) in Botswana. The most …

The purpose of this study is to determine the ISO 9001 factors that improve performance in
the Emergency Services. Proper understanding of these factors might help to improve …

Quality can be defined as the" never-ending improvement of a firm's extended process"(Goh,
2000). The decision to adopt a quality model (MBNQA, EFQM) may be a way to increase a …