In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice …
D Sangiorgi - 8th European Academy of Design conference, 2009 - Citeseer
This paper outlines the evolution of Service Design from its origin within Interaction Design to its current state of development, which is strongly affected by the growing complexity and …
M Kim - International Journal of Design, 2021 - ijdesign.org
This paper upholds the premise that dignity is a fundamental principle of human-centered design. I argue that consideration of dignity is particularly important in service design, as …
We address the theme of “participation (s) otherwise” by bringing forward what we see as an opportunity to combine existing participatory and service design approaches to participation …
Services, and failures associated with it, are nestled in systemic contexts. It is important to understand how disruptions might ripple out in services, as well as how actors influence …
C Campagnaro, R Passaro… - International Journal of …, 2023 - intellectdiscover.com
This article presents a project carried out as a design-led systemic action aimed at tackling food poverty among people experiencing homelessness in Turin, Italy. Building on their …
Addressing a call for theoretical development in human-robot interaction research, this study introduces activity theory to the field of service robots (SRs) in hospitality and tourism …
As a field in practice and academia, service design is moving out of its formative phase. In service design research, the realisation of service transformation from idea to service …
C Tjahja, J Yee, M Aftab - Conference Proceedings of the …, 2017 - nrl.northumbria.ac.uk
Design and social innovation is a developing field of study. The current lack of critical analysis of initiatives and the dominance of insights and methods from European cases in …