Abstract The 2019 coronavirus disease (COVID‐19) pandemic has seriously impacted the
performance of all types of businesses. It has given a tremendous structural boost to e …

Companies providing services operate in a dynamic business environments. They require
understanding and appreciating the new service realities. They should devise and …

To enhance the sustainability of local communities in an aging society, older people have
begun independently organizing community activities as social support services. The …

This study aims to analyze the influence of relationship marketing on patient loyalty
mediated by the value co-creation of patient behavior which is divided into patient …

In today's highly connected cyber‐physical world, people are constantly disclosing personal
and sensitive data to different organizations and other people through the use of online and …

Rumah sakit gigi dan mulut (RSGM) merupakan industri kesehatan yang mengalami
perkembangan dan peningkatan dalam beberapa tahun terakhir sehingga loyalitas pasien …

El presente trabajo de investigación busca analizar el canal de distribución identificado
como recojo en tienda para conocer cómo las dimensiones de la variable calidad del …

Customer journey mapping is a marketing research tool that has increasingly captured
marketers' attention over the past decades by helping commercial businesses understand …

抄録 Service Engineering, which was born as a new research field at The University of
Tokyo in 2001, has included and developed AI researches. This paper introduces a history …