Due to the Covid-19 pandemic, the world's economy was shut down almost overnight
(UNWTO, 2020). The pandemic has confronted the hospitality industry with an …

The strict quarantine measures employed as a response to the COVID-19 pandemic have
led the global tourism industry to a complete halt, disrupting the livelihoods of millions. The …

This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …

This research responds to calls for research on the devastating impact of the Covid-19
pandemic on the hospitality industry by investigating how hotel managers are designing …

Crowding is a critical determinant of consumers' satisfaction with and preferences for
different shopping and travel situations. When considering a selection of travel and …

Using terror management theory as a theoretical base, and drawing upon pertinent tourism
studies, this conceptual paper represents one of the first attempts to systematically identify …

This study develops and validates a scale of Social Service Robot Interaction Trust (SSRIT)
that measures consumers' trust toward interaction with AI social robots in service delivery …

Since the COVID-19 pandemic has significantly increased the use of personal vehicles in
travel, adoption of self-driving autonomous vehicles can radically transform the travel …

Purpose Draws from the equity theory and customer equity literature, this study aims to
argue that the implementation of contactless service as an innovative service design in the …

Purpose Hospitality and tourism researchers are yet to provide evidence of actual crisis
management amongst small and medium-sized enterprises (SMEs), especially from a …