The identity and role of stakeholders in the medical tourism industry: state of the art

A Kamassi, NH Abd Manaf, A Omar - Tourism Review, 2020 - emerald.com
The identity and role of stakeholders in the medical tourism industry: state of the art | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

A systematic literature review on online medical services in Malaysia

N Khan, M Qureshi - 2020 - learntechlib.org
The aim of the study reviews online medical services in Malaysia. The paper reviews the
improvement in Malaysian Medical services in the past five years. In this paper, we …

Role of service quality factors in word of mouth through student satisfaction

R Rasheed, A Rashid - Kybernetes, 2024 - emerald.com
Purpose Service quality in academics is imperatively crucial. Therefore, the purpose of the
current research is to examine the effect of academic service quality factors in higher …

Medical tourism destination image and its relationship with the intention to revisit: A study of Chinese medical tourists in Malaysia

TH Cham, YM Lim, BC Sia, JH Cheah… - Journal of China tourism …, 2021 - Taylor & Francis
Medical tourism in Malaysia has grown over the years and has become a promising
industry. However, due to the establishment of China's Belt and Road Initiative (BRI), we see …

Satisfaction and revisit intentions at fast food restaurants

A Rajput, RZ Gahfoor - Future Business Journal, 2020 - Springer
This study is to identify the positive association of food quality, restaurant service quality,
physical environment quality, and customer satisfaction with revisit intention of customers at …

Marketing and social influences, hospital branding, and medical tourists' behavioural intention: Before‐and after‐service consumption perspective

TH Cham, YM Lim, M Sigala - International Journal of Tourism …, 2022 - Wiley Online Library
The international growth of medical tourism requires hospital operators to adopt effective
marketing practices to ensure survival and competitiveness. Although there is a burgeoning …

Brand image as the competitive edge for hospitals in medical tourism

TH Cham, BL Cheng, MP Low… - European Business …, 2020 - emerald.com
Purpose Following promising growth of the international medical tourism industry,
competitions within the global market have escalated tremendously with increased …

The effect of selfie promotion and celebrity endorsed advertisement on decision-making processes: A model comparison

JH Cheah, H Ting, TH Cham, MA Memon - Internet Research, 2019 - emerald.com
Purpose The purpose of this paper is to assess the effect of two promotional methods,
namely, celebrity endorsed advertisement and selfie promotion, on customers' decision …

Advancing on weighted PLS-SEM in examining the trust-based recommendation system in pioneering product promotion effectiveness

MP Low, TH Cham, YS Chang, XJ Lim - Quality & Quantity, 2023 - Springer
The advancement in digital technologies has led to an explosive information phenomenon,
particularly in Internet shopping. This paper attempts to examine the trust element in the …

The role of cultural differences in customer retention: evidence from the high-contact service industry

KS Fam, B Liat Cheng, TH Cham… - … of Hospitality & …, 2023 - journals.sagepub.com
Current tourism landscape and dynamism of the business environment have increased
market competitiveness in the high-contact service industry. Hotel operators must now pay …