Purpose Despite the fact that chatbots have been largely adopted for the last few years, a
comprehensive literature review research focusing on the intention of individuals to adopt …

Open AI's ChatGPT has emerged as a popular AI language model that can engage in
natural language conversations with users. Based on a qualitative research approach using …

The aspects that could shape customers' virtual experiences with chatbot applications are
poorly understood. Therefore, this study aims to empirically examine the main factors that …

Since the introduction of OpenAI's ChatGPT‐3 in late 2022, conversational chatbots have
gained significant popularity. These chatbots are designed to offer a user‐friendly interface …

This study explored digital privacy concerns in the use of chatbots as a digital banking
service. Three dimensions of trust were tested in relation to user self-disclosure in order to …

The emergence of consumer-generated data and the growing availability of Machine
Learning (ML) techniques are revolutionizing marketing practices. Marketers and …

With artificial intelligence entering all spheres of technology, it has also prompted financial
businesses to enter into Intelligent Financial Technologies (FinTech). Chatbots and virtual …

Background: The increasing penetration of smartphones and the Internet in developing
countries caused the rise of e-retail. Conversational commerce is highly increasing via …

This study identifies the influence of performance expectancy, effort expectancy, social
influence, facilitating conditions, and trust on intention to use healthcare chatbots and apps …

Purpose This paper aims to examine the relationships between anthropomorphic cues (ie
degrees of the humanized profile picture and naming) in artificial intelligence (AI) chatbots …