Contribution/Originality: This study contributes to the body of knowledge regarding Sharia
banks' corporate image and standardization and their significant influence on generating …

Purpose—The aim of the study was to visualize the impacts of the service quality
dimensions under the SERVQUAL model regarding the relationship quality and behavioral …

Branchless banking is a new digitalization of artificial intelligence (AI) for future banking
services. The rapid digitalization and technological advancement of financial institutions (FI) …

Regardless of the rise in the number of online banking users in Indonesia, its adoption and
customers satisfaction on online banking services are still below the anticipated levels. The …

The purpose of this paper is to examine the role of customers' perceived value in mediating
the relationship between Electronic Service Quality (ESQ) and customer satisfaction in …

The digital revolution has crossed the doorstep of the banking sector across the globe.
Financial Technology (Fintech) has drifted away from the essence of the traditional banking …

In the current context, digital banking has completely revolutionized the banking structure as
it was before. Now customers are searching for an alternative where they do not need to visit …

The study aims to discover the relationship between E-banking services and satisfactions of
three bank clients in Duhok such as: KI B, RT bank and Cihan Bank. Recently, as a result of …

In recent years, technology development and implementation has received a lot of attention.
In Malaysia, the transformation of financial system to use digital banking infrastructure could …

The present study designed to exploring the influence of marketing mix of financial services
on customer satisfaction and competitive advantage of money exchange companies in …