[HTML][HTML] Advancing value-based selling research in B2B markets: A theoretical toolbox and research agenda

J Keränen, D Totzek, A Salonen, M Kienzler - Industrial marketing …, 2023 - Elsevier
Value-based selling (VBS) has become an increasingly important selling practice in
contemporary business-to-business (B2B) markets, but currently most VBS studies are …

Digital platforms for the circular economy: exploring meta-organizational orchestration mechanisms

O Blackburn, P Ritala… - Organization & …, 2023 - journals.sagepub.com
Digital platform technology enables circular business models that facilitate the reduction,
reuse, and recycling of resources and materials across large ecosystems of platform actors …

[HTML][HTML] B2B influencer marketing: Conceptualization and four managerial strategies

J Mero, H Vanninen, J Keränen - Industrial Marketing Management, 2023 - Elsevier
While there is a growing body of research on influencer marketing, it focuses almost
exclusively on the consumer marketing context, and offers limited insights for business-to …

Value creation and destruction in social marketing services: a review and research agenda

N Zainuddin, R Gordon - Journal of services marketing, 2020 - emerald.com
Purpose This paper aims to provide a review of the extant literature on value creation and
destruction in social marketing services for social change, for the purposes of developing a …

[HTML][HTML] Digital transformation of the value proposition: A single case study in the media industry

A Piepponen, P Ritala, J Keränen… - Journal of Business …, 2022 - Elsevier
Digital transformation is among the most pervasive forces disrupting business models
across every industrial sector. While prior research has explored the digital transformation of …

[HTML][HTML] Selling and monetizing data in B2B markets: Four data-driven value propositions

P Ritala, J Keränen, J Fishburn, M Ruokonen - Technovation, 2024 - Elsevier
Data has become a powerful source of competitive advantage in contemporary business-to-
business (B2B) markets, enabling vendors to create enhanced and completely new value …

Organisational and environmental indicators of B2B sellers' sales performance in services firms

R Rodriguez, M Roberts-Lombard… - European Business …, 2022 - emerald.com
Purpose This study aims to propose a conceptual framework based on organisational and
environmental indicators of business-to-business sellers' sales performance in services …

Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses

AS Oliveira, GQ Souki, D Silva, DC Rezende… - Asia-Pacific journal of …, 2023 - emerald.com
Purpose Companies' relationship with their customers through e-commerce platforms has
increased considerably in the past few years, bringing new challenges concerning service …

Opportunities for social activism in transformative service research: a research agenda

J Keränen, L Olkkonen - Journal of Service Management, 2022 - emerald.com
Purpose This paper highlights the potential of social activism–defined as a public act that
aims to challenge the status quo by bringing alternative views or narratives to the debate–in …

Institutionalizing value-based healthcare in a service system: a policy and document analysis over three decades

O Kokshagina, J Keränen - Journal of Business & Industrial Marketing, 2022 - emerald.com
Purpose This study aims to explore the institutionalization of value-based healthcare
(VBHC) in the public healthcare system in the state of Victoria, Australia …