Recent developments in digital technology have facilitated the recording and retrieval of
administrative data from multiple sources about children and their families. Combined with …

There is an increasing emphasis on post-qualifying training for social workers, especially in
the complex and demanding area of working with children and families. This essential …

Predictive risk modeling to identify children at risk of maltreatment has attracted
considerable interest internationally. Using the example of the development of the predictive …

Purpose of the report There is no excuse for child abuse or intimate partner violence. This
would be true, even if the economic cost of these behaviours was zero. As this fresh …

Background Children receive child protection and welfare services when an initial
assessment concludes that their needs and care would be significantly compromised …

The use of call centre operations in public and private sectors is a notable development in
the changing structure and nature of employment worldwide. This trend is clearly evident in …

When concerns about child safety and wellbeing are substantiated, decisions are made in
the context of the options available—child (ren) remaining supported within family, short …

In the context of an increasing trend toward indirect service user/practitioner contact, this
article argues that voice quality, vocal features, and the use of paralanguage can facilitate …

Social work services based in call centres represent a controversial and often negatively
viewed development in the context of service delivery. Little is known, however, about the …