With an increasing number of technologies supporting transactions over distance and
replacing traditional forms of interaction, designing for trust in mediated interactions has …

Embodied conversational agents become more and more realistic concerning their
conversational and their nonverbal behaviors. But if the information conveyed nonverbally …

Modern technologies are increasingly enabling interactions between people who have
never met face-to-face. In some cases, such as e-commerce, user-system interactions even …

Abstract Business-to-consumer (B2C) e-commerce suffers from consumers' lack of trust. This
may be partly attributable to the lack of face-to-face interpersonal exchanges that provide …

One of the strategies that question-answering (QA) systems may follow to retain users' trust
is to express the level of uncertainty attached to answers they provide. Multimodal QA …

This paper describes research into audiovisual cues to communication problems in
interactions between users and a spoken dialogue system. The study consists of two parts …

Current definitions of prosody present a problem for signed languages since they are based
on languages that exist in the oral-aural modality. Despite this, researchers have illustrated …

In this paper we consider the interactive processes by which an explainer and an explainee
cooperate to produce an explanation, which we refer to as co-construction. Explainable …

In recent years, augmented reality (AR) technology has grown, and its use has become
widespread among smartphone users. People are consuming more and more digital …

In this paper, we investigate how interpersonal cues of expertise affect trust in different
media representations. Based on a review of previous research, richer representations …