Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
Navigating a net‐zero economy future: antecedents and consequences of net‐zero economy‐based green innovation
The pursuit of net‐zero economy goals and government emphasis on sustainable
performance has compelled numerous firms to focus on sustainable production through the …
performance has compelled numerous firms to focus on sustainable production through the …
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration
A Khare, P Kautish, A Khare - International Journal of Retail & …, 2023 - emerald.com
Purpose The study applied the stimulus–organism–response (S–O–R) framework to
investigate the influence of flow elements (eg perceived control, concentration and cognitive …
investigate the influence of flow elements (eg perceived control, concentration and cognitive …
Technology-enabled cure and care: an application of innovation resistance theory to telemedicine apps in an emerging market context
Technology-enabled innovations are no longer sector-specific interventions; perhaps they
are ubiquitous across businesses. Due to the uneven proliferation of mobile-driven …
are ubiquitous across businesses. Due to the uneven proliferation of mobile-driven …
Unraveling the transformation: the three-wave time-lagged study on big data analytics, green innovation and their impact on economic and environmental …
Purpose The firms' adoption and improvement of big data analytics capabilities to improve
economic and environmental performance have recently increased. This makes it important …
economic and environmental performance have recently increased. This makes it important …
Digital marketing innovation and industrial marketing: evidence from restaurants' service robots
ECS Ku - Asia Pacific Journal of Marketing and Logistics, 2024 - emerald.com
Purpose This study aims to explore how perceived anthropomorphism, perceived warmth,
and customer–artificial intelligence (AI) assisted exchange (CAIX) of service robots affect …
and customer–artificial intelligence (AI) assisted exchange (CAIX) of service robots affect …
Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
Purpose Using cognitive appraisal theory, this study aims to propose and test an integrated
framework–comprising robotic service quality, robotic service authenticity, customer …
framework–comprising robotic service quality, robotic service authenticity, customer …
[HTML][HTML] Smart service quality in hospitality–A quantitative assessment using MCDM and clustering methods
Technology is transforming the Hospitality and Tourism (H&T) sector from a “high-touch, face-
to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a …
to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a …
Linking technology readiness and customer engagement: an AI-enabled voice assistants investigation
Purpose This paper aims to establish and empirically investigate a research model
examining the effect of four dimensions of the technology readiness index–optimism …
examining the effect of four dimensions of the technology readiness index–optimism …
Exploring drivers of behavioral willingness to reduce plastic consumption and socially responsible consumption behavior: a stimulus–organism–behavior …
This study examines the factors that drive behavioral willingness to reduce plastic
consumption and socially responsible consumption behavior through the Stimulus …
consumption and socially responsible consumption behavior through the Stimulus …