This study aims at investigating the linkage between total quality management (TQM),
perceived service quality (PSQ), as well as their impact on the patient satisfaction (PS) and …

Objective As healthcare costs continue to rise, healthcare consumers expect service quality
to improve. The aim of this study was to investigate the influence of Total Quality …

Purpose The ease and convenience of online shopping are shifting the customers to e-
tailers. This has prompted offline retailers to re-examine behavioural patterns along with a …

Overall tourist satisfaction could lead to tourists' staying for extended periods of time at the
hotels and to repeated visits. Thus, identifying influential factors that affect customer …

Considering the importance of identifying customers' expectations and delivering the
desired level of service quality, this study aims at examining the reliability and validity of the …

Adoption of e-Governance: The mediating role of language proficiency and digital divide in an
emerging market context | Emerald Insight Books and journals Case studies Expert Briefings …

Customer satisfaction is one of the indicators in the success of business services, including
the health services such as pharmacy. Customer satisfaction towards pharmaceutical …

Fuelled by rapid growth of online shopping, third-party service provider such as courier
service company has become an increasingly important and crucial element in facilitating …

Purpose This paper aims to identify the gaps and differences between customer
expectations and perceptions on service quality of Islamic banks in Malaysia based on six …

Recently private insurance companies are facing high competition in the present market.
This study aims at analysing the impact of service quality on the sustainable competitive …