Developing future human-centered smart cities: Critical analysis of smart city security, Data management, and Ethical challenges
As the globally increasing population drives rapid urbanization in various parts of the world,
there is a great need to deliberate on the future of the cities worth living. In particular, as …
there is a great need to deliberate on the future of the cities worth living. In particular, as …
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges
The growth of technology has resulted in the use of state-of-the-art systems such as artificial
intelligence (AI) and robot-based applications and services in the hotel industry. Recently …
intelligence (AI) and robot-based applications and services in the hotel industry. Recently …
Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
The roles of personality traits, AI anxiety, and demographic factors in attitudes toward artificial intelligence
The present study adapted the General Attitudes toward Artificial Intelligence Scale (GAAIS)
to Turkish and investigated the impact of personality traits, artificial intelligence anxiety, and …
to Turkish and investigated the impact of personality traits, artificial intelligence anxiety, and …
Voice assistants in hospitality: using artificial intelligence for customer service
D Buhalis, I Moldavska - Journal of Hospitality and Tourism …, 2022 - emerald.com
Purpose Voice assistants (VAs) empower human–computer interactions by recognising
human speech and implementing commands pronounced by users. This paper aims to …
human speech and implementing commands pronounced by users. This paper aims to …
Consumers' adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda
Purpose The purpose of this study, a current systematic literature review, is to synthesize the
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …
How to enhance hotel guests' acceptance and experience of smart hotel technology: An examination of visiting intentions
Smart hotel is a novel concept in the hospitality industry, and few studies have examined
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …
Exploring Consumer-Robot interaction in the hospitality sector: Unpacking the reasons for adoption (or resistance) to artificial intelligence
HMW Rasheed, Y He, HMU Khizar… - … Forecasting and Social …, 2023 - Elsevier
Over the years, service robots and artificial intelligence (AI) have been gaining traction in the
hospitality sector for frontline service automation. Although a significant body of literature …
hospitality sector for frontline service automation. Although a significant body of literature …
Service robots in full-and limited-service restaurants: Extending technology acceptance model
As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …
existing literature has widely adopted the technology acceptance model to understand …
Unveiling the complexity of consumers' intention to use service robots: An fsQCA approach
Despite the growing body of research exploring factors associated with service robot
adoption, the existing comprehension of this emerging technology remains largely …
adoption, the existing comprehension of this emerging technology remains largely …