Conversational technologies are transforming the landscape of human‐machine interaction.
Chatbots are increasingly being used in several domains to substitute human agents in …

For a long time, humanity has pursued artificial intelligence (AI) equivalent to or surpassing
the human level, with AI agents considered a promising vehicle for this pursuit. AI agents are …

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving.
In recent years, a growing number of studies have recognized the benefits of empathy and …

Advances in artificial intelligence (AI) are enabling systems that augment and collaborate
with humans to perform simple, mechanistic tasks such as scheduling meetings and …

In this paper, we address the task of utterance level emotion recognition in conversations
using commonsense knowledge. We propose COSMIC, a new framework that incorporates …

A key trait of daily conversations between individuals is the ability to express empathy
towards others, and exploring ways to implement empathy is a crucial step towards human …

Current approaches to empathetic response generation view the set of emotions expressed
in the input text as a flat structure, where all the emotions are treated uniformly. We argue …

Online peer-to-peer support platforms enable conversations between millions of people who
seek and provide mental health support. If successful, web-based mental health …

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced
language model developed by OpenAI. The study evaluates the performance of ChatGPT on …

Applying existing methods to emotional support conversation--which provides valuable
assistance to people who are in need--has two major limitations:(a) they generally employ a …