Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

With the rapid advancement of wireless technology and internet services, ride-sourcing
services have become an integral part of providing door-to-door connectivity to passengers …

Extant studies in collaborative consumption have theorized service quality as the distinctive
perception of customers. Improved service quality can enable customers to positively …

A ride-sharing platform with a price-setting power mechanism exists in practice. However, it
is unclear how supply chain transactions (ride price) and yields are affected due to a …

Shared micromobility is a new phenomenon being observed in urban transport. It is a
response to the problems associated with congestion and environmental pollution. Small …

Ride-hailing services are gaining momentum to meet the urban travel demand in the
absence of proper public transport in developing countries. To the best of our knowledge …

This study aims to present a systematic review of the most recent literature on revenue
management practices in taxi services and illustrate insightful future directions for research …

Purpose The purpose of this study aims to explore the dimensions assessing the
servicescape of beauty salons and provides suggestions to improve the salon's …

Purpose This study aims to broaden understanding of why customers engage in helping and
feedback citizenship behaviours. Beyond traditional attitude–behaviour relationships, limited …

Purpose While existing research has predominantly focused on the positive relationships
between service quality and outcome variables, there has been limited investigation into the …