Three decades of customer value research: paradigmatic roots and future research avenues

VA Zeithaml, K Verleye, I Hatak… - Journal of Service …, 2020 - journals.sagepub.com
The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …

The impact of pluralistic values on postmodern tourists' behavioural intention towards renovated heritage sites

S Wang, IKW Lai, JWC Wong - Tourism Management Perspectives, 2023 - Elsevier
Referring to the value-attitude-behaviour model, perceived pluralistic values may be abstract
cognition that influences postmodern tourists to continue to visit renovated heritage sites …

What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain

SHW Chuah, M Marimuthu, J Kandampully… - Journal of retailing and …, 2017 - Elsevier
Generational theory presumes that generational cohorts develop similar attitudes and
beliefs with regard to their market behaviors. This study examined the attitudes and beliefs of …

Exploring the effectiveness of emotional and rational user-generated contents in digital tourism platforms

ML Cheung, WKS Leung… - Journal of Vacation …, 2022 - journals.sagepub.com
User-generated content (UGC) is one of the most important notions that influences tourists'
decision-making. However, the nature of UGC is still underexplored in the literature. The …

Why do young people do things for the environment? The effect of perceived values on pro-environmental behaviour

PML Ng, CTY Cheung - Young Consumers, 2022 - emerald.com
Purpose This study aimed to develop an integrative model that comprehensively explores
the antecedents of pro-environmental intentions in young people. The study follows …

To stay or not to stay? Discontinuance intention of gamification apps

CK Huang, CD Chen, YT Liu - Information Technology & People, 2019 - emerald.com
Purpose As the application of gamification is gaining great attention and has grown
increasingly, thousands of these applications can be easily obtained from mobile phone …

Effects of emotional attachment on mobile health-monitoring service usage: an affect transfer perspective

Z Xiaofei, X Guo, SY Ho, K Lai, D Vogel - Information & Management, 2021 - Elsevier
Mobile health-monitoring services (MMSs) empower patients with chronic illnesses to self-
manage their health concerns; however, in practice, many patients become inactive users …

Investigating the perceived quality of a special event and its influence on perceived value and behavioural intentions in a special event in Thailand

S Meeprom, T Silanoi - International Journal of Event and Festival …, 2020 - emerald.com
Purpose The aim of this study is to examine the impact of perceived special event quality on
perceived value and behavioural intentions. Specifically, it was proposed that attendees' …

Dining at luxury restaurants when traveling abroad: incorporating destination attitude into a luxury consumption value model

N Peng, A Chen, KP Hung - Travel and Lifestyle, 2021 - taylorfrancis.com
As luxury products have become increasingly accessible to middle-class consumers, many
gastronomic tourists might be interested in dining at luxury restaurants when traveling. The …

Relationship marketing: an S–O–R perspective emphasising the importance of trust in retail banking

M Roberts-Lombard, DJ Petzer - International Journal of Bank …, 2021 - emerald.com
Purpose Using the stimulus–organism–response (S–O–R) framework, this study
investigates the role of trust (organism) in influencing the behavioural intentions (response) …