What affects the promoting intention of mobile banking services? Insights from mining consumer reviews

B Basu, MP Sebastian, AK Kar - Journal of Retailing and Consumer …, 2024 - Elsevier
Unlike adoption intention, the post-adoption intention of mobile banking (m-banking)
services has not been extensively investigated. Most extant studies predicted usage …

Reexamination of consumers' willingness to stay at green hotels: rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior

L Wang, Q Zhang, PPW Wong - Journal of Hospitality Marketing & …, 2024 - Taylor & Francis
ABSTRACT A single theory cannot adequately resolve the research gap exists in green
hotel literature concerning consumer attitude and behavior in determining whether social …

The influence of green inclusive leadership on green creativity: a moderated mediation model

L Sürücü - Journal of Hospitality Marketing & Management, 2024 - Taylor & Francis
Empirical research that offers nuanced insights into the antecedents of green creativity in the
hospitality industry is scant. Therefore, this research focuses on the antecedents of …

Is the digitalisation the future of the luxury industry?

F Sanz-Lopez, R Gallego-Losada, A Montero-Navarro… - Heliyon, 2024 - cell.com
In the context of the fourth industrial revolution, this study examines the digital transformation
of the luxury industry through a bibliometric analysis of 236 articles (1991–2022) and a …

Green hotels visit intention among young adults: integrating the familiarity, novelty, trust, perceived risk, and theory of planned behaviour

L Wang, Q Zhang, MJ Ye, PPW Wong… - Humanities and Social …, 2024 - nature.com
Previous hospitality research typically focuses on consumers' positive attitudes and
intentions toward addressing an existing research gap in the literature on consumer attitude …

Multiple mediating effects in the association between hotels' eco-label credibility and green WOM behavior

S Nosrati, L Altinay… - Journal of Hospitality …, 2024 - Taylor & Francis
This study investigated the effect of hotels' eco-label credibility (HELC) on customers' green
word-of-mouth behavior through triple mediating effects of biospheric and egoistic values …

Effectiveness of sustainability communication on stakeholder engagement: A multi‐method qualitative assessment of sustainable development

S Agrawal, A Ray, NP Rana - Corporate Social Responsibility …, 2025 - Wiley Online Library
The present era is witnessing a growing importance of sustainability communication. There
is a need to understand stakeholders' perspectives regarding sustainability communication …

Investigating the Critical Factors That Shape Customers' pro-environmental behavior in luxury hotels

S Mishra, S Jain, V Arora - Journal of Hospitality Marketing & …, 2024 - Taylor & Francis
In the last few years, there has been a shift in consumer behavior toward companies
adopting sustainability practices, but luxury hoteliers have not been proactive in adopting …

Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences

KM Selem, MH Shoukat, R Khalid… - Journal of Hospitality …, 2024 - Taylor & Francis
Hotel booking websites to collect information about hospitality products/services are
becoming more popular in the hotel industry. As a result, the importance of these websites …

Switching off for the planet:'surface mimicry'and energy saving practices in peer-to-peer accommodation

Y Liu, G Zhang, J Higham - Journal of Sustainable Tourism, 2024 - Taylor & Francis
The introduction of novel energy-saving practices for the peer-to-peer (P2P) accommodation
sector is a key factor in reducing the effects of greenhouse gas emissions in tourism and …