Global research trends in consumer behavior and sustainability in E-Commerce: A bibliometric analysis of the knowledge structure
Consumers are conscious of increasing online purchases and demand sustainable
consumption friendly actions. Although there is increasing interest in this topic, the research …
consumption friendly actions. Although there is increasing interest in this topic, the research …
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review
Purpose This study consolidates insights on the role of virtual reality (VR) and augmented
reality (AR) in tourism engagement (TE). In addition, it suggests new directions for research …
reality (AR) in tourism engagement (TE). In addition, it suggests new directions for research …
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions
MA Camilleri, R Filieri - International Journal of Hospitality Management, 2023 - Elsevier
While previous research investigated the effects of online consumer reviews on purchase
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …
Houston, we have a problem!: The use of ChatGPT in responding to customer complaints
This study aims to explore the use of ChatGPT-4 in generating management responses to
customer reviews or complaints posted on Tripadvisor. Customer reviews and management …
customer reviews or complaints posted on Tripadvisor. Customer reviews and management …
[HTML][HTML] The impact of COVID-19 on tourism: Analysis of online reviews in the airlines sector
This research aimed to understand how airline companies are addressing the crisis
generated by the Covid-19 pandemic and handling issues like cancellations and customer …
generated by the Covid-19 pandemic and handling issues like cancellations and customer …
[HTML][HTML] The impact of the COVID-19 pandemic on airlines' passenger satisfaction
This study aims to understand airline passengers' satisfaction trends by analyzing the most
influential factors on satisfaction before and during the COVID-19 pandemic. The sample …
influential factors on satisfaction before and during the COVID-19 pandemic. The sample …
Exploring the diversity of emotion in hospitality and tourism from big data: a novel sentiment dictionary
Y Yu, J Chen, F Mehraliyev, S Hu, S Wang… - International Journal of …, 2024 - emerald.com
Purpose Although the importance and variety of emotions have been emphasized in existing
literature, studies on discrete emotions remain limited. This study aims to propose a method …
literature, studies on discrete emotions remain limited. This study aims to propose a method …
Service quality in spectator sports: A review and research agenda
Although service quality in spectator sports has been subject to extensive research,
comprehensive studies mapping the intellectual structure and foundations of service quality …
comprehensive studies mapping the intellectual structure and foundations of service quality …
[HTML][HTML] The relationship between attribute performance and customer satisfaction: An interpretable machine learning approach
J Wang, J Wu, S Sun, S Wang - Data Science and Management, 2024 - Elsevier
Understanding the relationship between attribute performance (AP) and customer
satisfaction (CS) is crucial for the hospitality industry. However, accurately modeling this …
satisfaction (CS) is crucial for the hospitality industry. However, accurately modeling this …
Restaurant containment measures and perceived service quality: Implications for future pandemics
Purpose This study aims to identify the impact of restaurant pandemic mitigation measures
on perceived service quality. Design/methodology/approach A total of 15,251 reviews were …
on perceived service quality. Design/methodology/approach A total of 15,251 reviews were …