We review the burgeoning literature on the social effects of emotions, documenting the
impact of emotional expressions on observers' affect, cognition, and behavior. We find …

As organizational research continues to globalize, scholars increasingly must translate
established scales into languages other than those in which the scales were originally …

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

In this article, we integrate two constructionist approaches—the theory of constructed
emotion and rational constructivism—to introduce several novel hypotheses for …

Customer service employees are generally advised to express positive emotion during their
interactions with customers. The rise and maturity of artificial intelligence (AI)–powered …

Traditionally, positive emotions and thoughts, strengths, and the satisfaction of basic
psychological needs for belonging, competence, and autonomy have been seen as the …

Emotions are an elemental part of life-they imbue our existence with meaning and purpose,
and influence how we engage with the world around us. But we do not just feel our own …

The idea that emotions regulate social interaction is increasingly popular. But exactly how
do emotions do this? To address this question, I draw on research on the interpersonal …

This book explores the major concepts and theories of the psychology of bargaining and
negotiation, and the dynamics of interpersonal and intergroup conflict and its resolution. It is …

Social decisions are heavily influenced by emotion. For decades, the dominant research
paradigm has been characterized by a focus on the decision maker's own positive or …