Data-driven requirements elicitation: A systematic literature review

S Lim, A Henriksson, J Zdravkovic - SN Computer Science, 2021 - Springer
Requirements engineering has traditionally been stakeholder-driven. In addition to domain
knowledge, widespread digitalization has led to the generation of vast amounts of data (Big …

How do crowd-users express their opinions against software applications in social media? A fine-grained classification approach

ND Khan, JA Khan, J Li, T Ullah, A Alwadain… - IEEE …, 2024 - ieeexplore.ieee.org
App stores allow users to search, download, and purchase software applications to
accomplish daily tasks. Also, they enable crowd-users to submit textual feedback or star …

Mining software insights: uncovering the frequently occurring issues in low-rating software applications

ND Khan, JA Khan, J Li, T Ullah, Q Zhao - PeerJ Computer Science, 2024 - peerj.com
In today's digital world, app stores have become an essential part of software distribution,
providing customers with a wide range of applications and opportunities for software …

Exploring and mining rationale information for low-rating software applications

T Ullah, JA Khan, ND Khan, A Yasin, H Arshad - Soft Computing, 2023 - Springer
Rationale refers to making human judgments, sets of reasons, or intentions to explain a
particular decision. Nowadays, crowd-users argue and justify their decisions on social …

Voice of the users: an extended study of software feedback engagement

J Tizard, T Rietz, X Liu, K Blincoe - Requirements Engineering, 2022 - Springer
Many software users give feedback online about the applications they use. This feedback
often contains valuable requirements information that can be used to guide the effective …

Unsupervised extreme multi label classification of stack overflow posts

P Devine, K Blincoe - Proceedings of the 1st International Workshop on …, 2022 - dl.acm.org
Knowing the topics of a software forum post, such as those on StackOverflow, allows for
greater analysis and understanding of the large amounts of data that come from these …

Crowd-based requirements elicitation via pull feedback: method and case studies

J Wouters, A Menkveld, S Brinkkemper… - Requirements …, 2022 - Springer
Abstract Crowd-based Requirements Engineering (CrowdRE) promotes the active
involvement of a large number of stakeholders in RE activities. A prominent strand of …

Conceptualising, extracting and analysing requirements arguments in users' forums: The CrowdRE‐Arg framework

J Ali Khan, L Liu, L Wen, R Ali - Journal of Software: Evolution …, 2020 - Wiley Online Library
Due to the pervasive use of online forums and social media, users' feedback are more
accessible today and can be used within a requirements engineering context. However …

Unveiling the life cycle of user feedback: Best practices from software practitioners

ZS Li, NN Arony, K Devathasan, M Sihag… - Proceedings of the 46th …, 2024 - dl.acm.org
User feedback has grown in importance for organizations to improve software products.
Prior studies focused primarily on feedback collection and reported a high-level overview of …

A data-driven approach for finding requirements relevant feedback from tiktok and youtube

M Sihag, ZS Li, A Dash, NN Arony… - 2023 IEEE 31st …, 2023 - ieeexplore.ieee.org
The increasing importance of videos as a medium for engagement, communication, and
content creation makes them critical for organizations to consider for user feedback …