Purpose Higher learning institutions (HLIs) need to have quality service facilities to achieve
customer satisfaction and positive word of mouth (WoM). The purpose of this study is to …

Consumer satisfaction is the most dominant factor in meeting one of the needs of consumers
and factors that can meet consumer satisfaction include service quality and price. Research …

This study aims to develop a model to assess the impact of IoT technologies on cold-chain
logistics service quality management and information of fresh product e-commerce in …

Over the past decade, the rapid development of artificial intelligence has propelled the
transition of autonomous vehicles from laboratories to real-world applications. However …

Purpose The purpose of this paper is to examine the hard and soft measures of service
quality and visitors' satisfaction, which ultimately contribute to visitor loyalty to the …

Penelitian ini bertujuan untuk menguji pengaruh kualitas produk, kualitas pelayanan dan
atmosfer toko terhadap kepuasan pelanggan di Restoran Noble One Jakarta. Sebanyak 120 …

This study explores the relationship between service quality and consumer patronage at
Roban Stores, Awka, Anambra State, Nigeria, employing a qualitative research approach …

Public satisfaction can result from successful communication. Since frequent and good
communication will lead to better public happiness, effective communication will help people …

Background: The competition in the health industry is currently very fierce, coupled with the
emergence of Private Hospitals equipped with complete facilities. This makes hospitals must …

This study aims to analyze the effect of Marketing Mix and service quality on Word-of-Mouth
(WoM) and usage behavior of online transportation service platforms. The research is …