The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …

Due to the recent development in online shopping, the e-commerce business has
experienced significant growth. However, in developing nations such as Pakistan, the …

This study investigates the impact of factors (network coverage, customer service, video
calls, and downloading Speed) of 3G and 4G telecommunication services performance on …

The tricycle is one of the most essential modes of public transportation in the Philippines.
The purpose of this study was to determine factors affecting passenger satisfaction with …

Purpose This study aims to empirically examine the impact of perceived risks, optimism and
financial literacy on trust and the perceived value of cryptocurrencies. It will also examine the …

Jeepneys are the most accessible and affordable public transportation in urban areas of the
Philippines. The goal of this research was to explore passenger satisfaction with the overall …

The telecommunication sector is one of the most rapidly growing sectors in the world. The
COVID-19 pandemic has created an increased dependence of customers on …

The impact of service disruptions to critical utility services due to natural disasters is evident
during delays in emergency responses and humanitarian relief, especially for urban …

Data has always been regarded as an indispensable part of human evolution for thousands
of years. Big Data came into existence during Mesopotamian civilization for accounting …

This study's primary goal is to examine the elements that affect customer loyalty and
satisfaction with Portuguese telecommunications. Indeed, customer loyalty and satisfaction …