In recent years information and communication technologies (ICT) have played a significant
role in all aspects of modern society and have impacted socioeconomic development in …

Self-service technology (SST) has been increasingly integrated into today's service industry.
The ability to understand how customers perceive SST and improve its quality is therefore …

The main factor that conditions the success of organizations is the development of products
oriented toward customer satisfaction. An additional attribute of organizations is the use of …

This research explains a conceptual model that elucidates the factors that influence the
impact of product quality on customer satisfaction and how this information can be effectively …

With the popularization of the concept of sustainability in traditional wickerwork, wickerwork
lamps have become the most popular production. When customers purchase wickerwork …

In the global marketplace, supply chains are becoming increasingly linked. The risk posed
by the ripple effect of uncertainty will damage the normal operation of the entire supply …

The evaluation of doctors' offline medical service quality plays a vital role in evaluating
hospital performance. There are two challenges that need to be addressed:(1) Currently …

Quality function deployment (QFD) is a useful design quality control tool in service
enterprises and manufacturing enterprises. However, there are several issues in extant QFD …

Sustainable design is the theme of society at present. Hybrid electric vehicle (HEV) has
higher fuel economy because of the assistant of electric motors. Customers' psychological …

As a useful product development technique, quality function deployment (QFD) can convert
customer requirements into suitable engineering characteristics for maximum customer …