Abstract IT Service Management (ITSM) is a framework used to support businesses by
increasing IT service quality. Several studies have tried to examine the development of ITSM …

The development of information technology occurs rapidly in almost all areas of life. All
companies must immediately carry out a business transformation following the development …

Abstract The concept of Smart City has now become the primary choice and trends in
improving the quality of public services and is expected to be a solution to problems that …

The study aims to discover the quality of e-learning based on Enriched Virtual model in
database subject in the Computer and Informatics Engineering Study Program uses the …

Filing is something that can not be exemplified by an organization or institution, which has a
lot of important information, can be used to determine or influence concrete something that …

The most important characteristic of an enterprise architecture is that it provides a holistic
view of the enterprise [1]. For an enterprise architecture to play a central role in …

In the era of rapid technological advancement, it is crucial for companies to optimize their
information systems to support performance and success. Companies need to undertake …

Abstract Information and communication technology (ICT) is crucial for enhancing
organisations' economic, environmental, and social sustainability, while Enterprise …

In the era of digitalization, business organizations are competing to improve the quality of
their services by utilizing information technology. Reliable information technology …

Many information technology services firms now offer services and consider software
availability to be a critical component of achieving excellence and competing in the industry …