[HTML][HTML] Types of innovation and artificial intelligence: A systematic quantitative literature review and research agenda
MM Mariani, I Machado, S Nambisan - Journal of Business Research, 2023 - Elsevier
This study provides a systematic overview of innovation research strands revolving around
AI. By adopting a Systematic Quantitative Literature Review (SQLR) approach, we retrieved …
AI. By adopting a Systematic Quantitative Literature Review (SQLR) approach, we retrieved …
AI in marketing, consumer research and psychology: A systematic literature review and research agenda
This study is the first to provide an integrated view on the body of knowledge of artificial
intelligence (AI) published in the marketing, consumer research, and psychology literature …
intelligence (AI) published in the marketing, consumer research, and psychology literature …
Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
Because of continuous improvements in their underlying technologies, customers perceive
frontline robots as social actors with a high level of humanness, both in appearance and …
frontline robots as social actors with a high level of humanness, both in appearance and …
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda
Purpose The hospitality industry experienced an unanticipated challenge from the COVID-
19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold …
19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold …
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Purpose COVID-19 is expected to enhance hospitality robotization because frontline robots
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
The value of service robots from the hotel guest's perspective: A mixed-method approach
IY Lin, AS Mattila - International Journal of Hospitality Management, 2021 - Elsevier
Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …
Research on collaborative intelligence to better understand robotic-human partnerships is …
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots
Purpose Drawing on the self-determination theory, the assemblage theory and customer
experience literature, this paper aims to develop a framework to understand motivational …
experience literature, this paper aims to develop a framework to understand motivational …
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory
Purpose Building on both the uncanny valley and construal level theories, the analyses
detailed in this paper aims to address customers' explicit and implicit attitudes toward …
detailed in this paper aims to address customers' explicit and implicit attitudes toward …
The service triad: an empirical study of service robots, customers and frontline employees
G Odekerken-Schröder, K Mennens… - Journal of Service …, 2021 - emerald.com
Purpose Recent service studies suggest focusing on the service triad consisting of
technology-customer-frontline employee (FLE). This study empirically investigates the role of …
technology-customer-frontline employee (FLE). This study empirically investigates the role of …