Abstract Design is increasingly used to develop public services, and considerations have
arisen regarding how to gain best value from it. Design ladders and design maturity models …

This paper investigates the challenges of designing a computer supported collaborative
environment aimed at facilitating co-production processes, ie, those collaborative processes …

Public sector organizations have been increasingly turning to design in their pursuit to
innovate and address pressing challenges that seem intractable through their existing ways …

Based on literature on cross-organizational collaboration and on empirical evidence, this
paper provides insights on the perceived barriers that large public bodies encounter when …

Finnish cities are undergoing rapid transformations due to technological advancements and
shifts in demographic structures. The increasing diversity necessitates a more inclusive …

With the swift entry of artificial intelligence (AI) into everyday life, human-product interactions
are becoming increasingly complex. We suggest an ecosystem-minded, humanity-centered …

The study first considers urban design, the strategies needed to increase the operability and
sustainability of urban design, and the role of initiatives in these, through a literature review …

Although design is a core activity of public organizations, the dominant perspective to this
day is that public organizations are void of design. Existing design maturity models based on …

Citizen participation in designing futures of cities is critical for being able to better answer the
wicked problems cities currently face. Existing literature highlights the importance of …

Today, governments face increasingly complex challenges and growing demands from
citizens for meaningful involvement in policy and public service development. However, due …