Purpose–This paper is the first of two concerned with a meta‐analysis of the technology
acceptance model (TAM). This part aims to present a narrative literature review of 145 …

Innovation has been generally regarded as a key factor affecting firm performance. Many
companies try their best to achieve higher profits through innovation in different ways …

The performance implications of innovation in small and medium-sized enterprises (SMEs)
have attracted considerable interest among academics and practitioners. However …

The present research develops and tests a theoretical extension of the Technology
Acceptance Model (TAM) that explains perceived usefulness and usage intentions in terms …

The often paradoxical relationship between investment in information technology and gains
in productivity has recently been attributed to a lack of user acceptance of information …

Organizational innovation adoption has received increasing attention in the marketing and
management literature over the past two decades. Insight into adoption processes, its …

Extensive research supports the notion that usefulness and ease of use are primary drivers
of user intentions to adopt new technology. However, this research has been conducted …

Adoption literature has been dominated by a novelty‐seeking paradigm, whereas resistance
to innovation has received considerably less attention as a means to explain and predict …

Today, traditional full service is increasingly replaced with technology-based self-service
(TBSS), sometimes with no other option for service delivery. This study develops a …

An interpretive and qualitative multiple case study approach was selected to test and
validate the conceptual model empirically. The selection of the interpretivism viewpoint in …