Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …
chatbots, to provide services to customers. While some firms use robots that resemble …
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
Consumers acceptance of artificially intelligent (AI) device use in service delivery
This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use …
Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …
The empirical understanding of the drivers of visitors' intentions to use robots in such …
Developing and validating a service robot integration willingness scale
As new technologies continue to advance consumer experience, utilization of service robots
and artificial intelligence to deliver human services has been increasingly gaining attention …
and artificial intelligence to deliver human services has been increasingly gaining attention …
Conversational commerce: entering the next stage of AI-powered digital assistants
J Balakrishnan, YK Dwivedi - Annals of Operations Research, 2024 - Springer
Digital assistant is a recent advancement benefited through data-driven innovation. Though
digital assistants have become an integral member of user conversations, but there is no …
digital assistants have become an integral member of user conversations, but there is no …
Marketing robot services in hospitality and tourism: the role of anthropomorphism
Humanoid robots should play an increasing role in hospitality and tourism services.
Anthropomorphic–human like–characteristics seem critical component to consumers …
Anthropomorphic–human like–characteristics seem critical component to consumers …
Leveraging “human-likeness” of robotic service at restaurants
Despite the rise of human-robot interaction research, the mixed findings of human-likeness
in consumer evaluation exist. Focusing on the restaurant sector, this research investigates …
in consumer evaluation exist. Focusing on the restaurant sector, this research investigates …
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Purpose COVID-19 is expected to enhance hospitality robotization because frontline robots
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a …
Unveiling the complexity of consumers' intention to use service robots: An fsQCA approach
Despite the growing body of research exploring factors associated with service robot
adoption, the existing comprehension of this emerging technology remains largely …
adoption, the existing comprehension of this emerging technology remains largely …