The purpose of the paper is to present the state of the art in quantitative research on the
EFQM model that will guide future research lines in this field. For this, a systematic literature …

Purpose–The European Foundation for Quality Management (EFQM) model is widely used
as a management tool in companies. Consequently, it is of great importance to understand …

Due to the outbreak of COVID-19 around the globe in the last few years, the need for
pharmaceutical supply chains is felt more than before. However, increasing uncertainties …

Las instituciones de educación superior han atendido el enfoque extrínseco de la calidad,
dejando pendiente la autoevaluación de su desempeño organizacional. El objetivo de esta …

This paper offers a descriptive analysis of TQM and business excellence measurement
(BEM) by synthesising the relevant literature. There is need for a sound theoretical …

Background: The Internet of things (IoT) is a new technology that expanding rapidly and has
led to the emergence of new services in the banking industry. Although IoT is an emerging …

The concept of competitiveness has attracted abundant attentions of both scholars and
governors during the past decade. During this period, the World Economic Forum has …

Purpose Despite the widespread use of excellence models as a self-assessment tool in the
past two decades, little is known about the underlying logic behind the way that promoting …

Measuring the performance of microfinance banks ensure that the banks create value for
their various stakeholders. Achieving and sustaining superior business performance is …

Celem artykułu jest przedstawienie narzędzia, które przyczyniło się do rozwoju myślenia
systemowego o organizacji. Modele tego typu pozwoliły na bardziej zrozumiałe …