Online food delivery service (OFDS) has been widely utilized during the new normal of the
COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of …

Purpose To investigate the determinants of Muslim Millennials' purchasing behavior of Halal
food in a Muslim-majority country under the reflective and reflexive systems …

Purpose This study attempts to explore major attributes of food delivery applications in
consideration of their impacts upon perceived service quality, satisfaction and usage …

The COVID-19 pandemic has resulted in behavioural changes in the way people consume
food in Indonesia, because people tend to use online food delivery (OFD) services to order …

Purpose: Considering the COVID-19 pandemic and the increasing number of online food
delivery applications (OFDA), this study aims to assess the distribution of the presence of …

The failure rate of restaurants is high in many countries, primarily because of the complex
relationships between services and customers. Therefore, improving restaurant customer …

In the context created by the COVID-19 pandemic, the aim of the research in this article is to
highlight how the consumer experience is constructed, starting from the consumer's attitudes …

The COVID-19 pandemic triggered a strict 100-day lockdown period in Spring of 2020 in
China. One of the consequences of the lockdown was the disruption of the food supply chain …

This study evaluates the impact of pre-purchase trust and health risk on young customer
experience and satisfaction with online food purchasing during the COVID-19 pandemic, by …

This study evaluates young customer trust toward online food service (OFS) during the
COVID-19 pandemic through the combined lenses of valence theory and the quality-based …