Banking services for SMEs' internationalization: evaluating customer satisfaction

V Formisano, AM Tartaglione, M Fedele… - The TQM Journal, 2020 - emerald.com
Banking services for SMEs' internationalization: evaluating customer satisfaction | Emerald
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[PDF][PDF] EVALUATING THE QUALITY OF BANKING SERVICES FOR SMEs INTERNATIONALIZATION: A STUDY IN ITALY

V Formisano, V Sanguigni, AM Tartaglione, M Fedele… - iris.unicas.it
The bank is a fundamental supportive partner for companies to grow and compete in
international markets. The aim of this paper is to evaluate the quality of services provided by …