Time-based work assignments in automated contact distribution
S Arora - US Patent 8,306,212, 2012 - Google Patents
(57) ABSTRACT A contact center is described and systems, methods, and devices for
processing work items within the contact center are provided. An Estimated Contact …
processing work items within the contact center are provided. An Estimated Contact …
Systems and methods for software development
JM Hughes - US Patent App. 11/700,393, 2007 - Google Patents
SUMMARY OF THE INVENTION 0005 Organizations need to obtain high-quality software
while being assured that the code is developed using appro priate quality measures …
while being assured that the code is developed using appro priate quality measures …
Medical lead with preformed bias
RW Westlund, MC Lynn - US Patent 9,468,755, 2016 - Google Patents
US9468755B2 - Medical lead with preformed bias - Google Patents US9468755B2 -
Medical lead with preformed bias - Google Patents Medical lead with preformed bias …
Medical lead with preformed bias - Google Patents Medical lead with preformed bias …
Method and apparatus for supporting individualized selection rules for resource allocation
AD Flockhart, LJ Roybal, RC Steiner - US Patent 8,738,412, 2014 - Google Patents
The present invention relates to the matching of resources to work entries. In particular, the
present invention allows work items to be assigned to a particular resource based on the …
present invention allows work items to be assigned to a particular resource based on the …
Method and apparatus for assessing the status of work waiting for service
AD Flockhart, LJ Roybal, RC Steiner - US Patent 8,094,804, 2012 - Google Patents
US PATENT DOCUMENTS 4,163,124 A 7, 1979 Jolissaint 4.389. 400 A 6, 1983 Ho
4,510,351 A 4, 1985 Costello et al. 4,567,323 A 1, 1986 Lottes et al. 4,737,983 A 4, 1988 …
4,510,351 A 4, 1985 Costello et al. 4,567,323 A 1, 1986 Lottes et al. 4,737,983 A 4, 1988 …
Interaction model assessment, storage and distribution
B Raciborski, E Nikitin - US Patent App. 11/280,168, 2007 - Google Patents
(57) ABSTRACT A system and method for gathering and sharing data corre sponding to a
user's level of interaction capability in using an electronic device gathers data actively by …
user's level of interaction capability in using an electronic device gathers data actively by …
Contact center resource allocation based on work bidding/auction
A Flockhart, L Roybal, R Steiner - US Patent App. 10/673,105, 2005 - Google Patents
US20050071241A1 - Contact center resource allocation based on work bidding/auction -
Google Patents US20050071241A1 - Contact center resource allocation based on work …
Google Patents US20050071241A1 - Contact center resource allocation based on work …
Method and apparatus for the simultaneous delivery of multiple contacts to an agent
AD Flockhart, GE Olmsted, RC Steiner - US Patent 7,949,121, 2011 - Google Patents
US7949121B1 - Method and apparatus for the simultaneous delivery of multiple contacts to an
agent - Google Patents US7949121B1 - Method and apparatus for the simultaneous delivery …
agent - Google Patents US7949121B1 - Method and apparatus for the simultaneous delivery …
Dynamic work assignment strategies based on multiple aspects of agent proficiency
AD Flockhart, RC Steiner - US Patent 8,234,141, 2012 - Google Patents
45 103 51 A 4, 1985 Costello et al. goal, a status of goal realization 304 or 504 and a
correspond 4,567,323 A 1, 1986 Lottes et al. ing set of selection criteria 308 or 508 for the …
correspond 4,567,323 A 1, 1986 Lottes et al. ing set of selection criteria 308 or 508 for the …
System and method for workflow management
D Cartledge, H Danis, J Jacobus, S Burke… - US Patent …, 2020 - Google Patents
(57) ABSTRACT A system includes a data storage medium to store a plurality of user profiles
and at least one work project, each of the work project including at least one task that is …
and at least one work project, each of the work project including at least one task that is …