Most countries exhibit large and persistent geographical differences in wages, income, and
unemployment rates. A growing class of place-based policies attempts to address these …

The technological advances in artificial intelligence and robotics allow the massive
introduction of service robots by travel, tourism and hospitality companies. While research …

In this paper we explore the importance of platform governance. We discuss various
problems of centralized architecture in the context of the metaverse or sharing economy …

Does digitalization make competitive advantage more or less sustainable? One line of
argument is that digitalization leads to hyper-competition and shorter spells of competitive …

This study aims to develop a conceptual framework of the service delivery system design for
hospitality firms in the (post-) viral world. Several theoretical approaches such as resource …

Despite a voluminous literature, business model research continues to be plagued with
problems. Those problems hinder theory development and make it difficult for managers to …

Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers'
perceptions of service robots using a convergent mixed methods design. Structured …

Abstract Research Summary This paper studies the impact of platform‐owner entry threat on
complementors in platform‐based markets. We examine how app developers on the …

We study intergenerational platform‐technology transitions as instances of potentially
disruptive innovation at the ecosystem level. Examining the launch of 12 platform …

Platforms have evolved beyond just being organized as multi‐sided markets with
complementors selling to users. Complementors are often unpaid, working outside of a price …