Contrasting the drivers of customer loyalty; financing and depositor customer, single and dual customer, in Indonesian Islamic bank

T Kartika, A Firdaus, M Najib - Journal of Islamic Marketing, 2020 - emerald.com
Purpose This study aims to investigate the drivers of loyalty in Indonesian Islamic banks,
especially group of depositor vs financing customer and single vs dual customer …

Experience quality and hotel boutique customer loyalty: Mediating role of hotel image and perceived value

AS Hussein, RDV Hapsari, I Yulianti - Journal of Quality Assurance …, 2018 - Taylor & Francis
This study aims to examine the relationships among experience quality, hotel image,
perceived value, and customer loyalty in the area of Indonesia boutique hotel industry …

Analyzing Public Bus Services in Dubai: Insights from Passengers' Perspectives

R Hussain, G Sullivan Mort - Journal of Nonprofit & Public Sector …, 2024 - Taylor & Francis
Dubai's tourism popularity and growing economy have resulted in transportation congestion
and negative impacts on business and the environment. This study proposed customer …

Peran kualitas layanan dan kualitas produk dalam meningkatkan kepuasan dan loyalitas nasabah

NLP Indiani, IPNS Yasa… - Jurnal Ekonomi Dan …, 2016 - ejournalwarmadewa.id
Perlambatan ekonomi beberapa tahun belakangan menurunkan kinerja industri perbankan
Bali. Kontrasnya, persaingan justru semakin ketat dengan bertambahnya jumlah bank yang …

Hubungan Kepuasan Pelanggan Dengan Loyalitas Pelanggan Jasa Go Jek Banjarbaru

N Kamil, R Rusli, N Erlyani - Jurnal Kognisia, 2020 - ppjp.ulm.ac.id
Penelitian ini bertujuan untuk mengetahui hubungan antar kepuasan pelanggan dengan
loyalitas pelanggan jasa go jek Banjarbaru. Teknik pengambilan sampel pada penelitian ini …

PENGARUH KUALITAS PELAYANAN INTI DAN KUALITAS PELAYANAN PERIPHERAL TERHADAP KEPERCAYAAN PELANGGAN DAN BRAND IMAGE SERTA …

TH Widagdo, A Ali - Jibaku: Jurnal Ilmiah Bisnis, Manajemen dan …, 2022 - jurnal.unw.ac.id
PENGARUH KUALITAS PELAYANAN INTI DAN KUALITAS PELAYANAN PERIPHERAL
TERHADAP KEPERCAYAAN PELANGGAN DAN BRAND IMAGE SERTA DAMPAKNY Page 1 …

The Role of Perceived Service Quality and Islamic Financial Literacy on Customer Loyalty In NTB Syariah Bank

A Firdaus, HK Amalia - International Journal of Islamic …, 2024 - e-journal.uingusdur.ac.id
Islamic banks need to develop strategies to increase customer loyalty. It prevents customers
from switching to other banks and ensures business survival. This is especially true for …

[PDF][PDF] Transparency of cooperative management report as a part of service quality in improving members' satisfaction and loyalty

G Agung, GA Teja, IN Suardhika… - Int. J. Manage …, 2018 - academia.edu
This study aims to develop the dimension of SERVQUAL structure and analyze its influence
on satisfaction and loyalty of cooperative members. The method used is a mix method …

[PDF][PDF] Model perilaku wisatawan destinasi wisata spiritual: aplikasi service dominant logic pada industri pariwisata

F Rohman - MIX: Jurnal Ilmiah Manajemen, 2021 - core.ac.uk
Industri pariwisata dan perhotelan merupakan kelompok industri yang bergerak pada sektor
jasa. Industri-industri ini menawarkan jasa sebagai nilai produk utama. Paradigma service …

Banking Service Orientation Model In Strategic Hrm And System Dynamics Perspective

A Junita, FD Saragih… - Jurnal Manajemen …, 2019 - jurnalmanajemen.petra.ac.id
This paper seeks to explore a model of banking service orientation in strategic human
resource management and system dynamic perspective, theoretically. As a scientific effort to …