Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

A growing shortfall exists between the number of older individuals who require healthcare
support and the number of qualified healthcare professionals who can provide this. Robots …

A shared sense of humor can result in positive feelings associated with amusement,
laughter, and moments of bonding. If robotic companions could acquire their human …

The aim of this review was to examine the pros and cons of humanizing social robots
following a psychological perspective. As such, we had six goals. First, we defined what …

Humor is a pervasive feature of everyday social interactions that might be leveraged to
improve human–robot interactions (HRI). Our goal is to evaluate how the use of humor can …

Healthcare 4.0 is inspired by Industry 4.0 and its application has resulted in a paradigmatic
shift in the field of healthcare. However, the impact of this digital revolution in the healthcare …

The success of live comedy depends on a performer's ability to “work” an audience.
Ethnographic studies suggest that this involves the co-ordinated use of subtle social signals …

As service robots become increasingly autonomous and follow their own task-related goals,
human-robot conflicts seem inevitable, especially in shared spaces. Goal conflicts can arise …

Interpersonal communication is often full of irony and irony related humor, which can shape
the quality of a conversation and how conversation partners perceive each other. If social …

Background For robots to be effectively used in health applications, they need to display
appropriate social behaviors. A fundamental requirement in all social interactions is the …