This study investigates customer's perception of Chinese fast food restaurant service quality
and its relationship with customer satisfaction. Employing modified DINESERV scale, the …

This paper extends the gaps model of [Zeithaml, VA, Parasuraman, A., Berry, L. 1990.
Delivering Quality Service: Balancing Customer Perceptions and Expectation. The Free …

En el presente artículo se describe el desarrollo de una escala para medir la calidad en el
servicio en restaurantes en México. El objetivo es ofrecer una escala redactada en español …

The purpose of this paper is to study the expectations and perceptions of the consumers
across the three banking sectors in India. It further delineates the factors affecting the quality …

Purpose–The purpose of this study is to assess the evolution of restaurant locations in the
city of Hamilton over a 12‐year period (1996 to 2008) using GIS techniques. Retail theories …

The demand for ethnic foods has increased worldwide, due to the influences of ethnic
diversity, globally sourced food, cultural experiences, and media exposure. Despite the …

In the restaurant business, customer satisfaction can be linked directly to restaurant sales;
thus, it is important to identify which perceived quality factors more strongly affect customer …

Destination image is the sum of perceptual beliefs, knowledge, affective feeling, and total
impression that a visitor holds about a particular destination, and it plays a critical role in …

Purpose–Since little research has been done on e‐government initiatives in developing
countries from a government perspective, this study aims to contribute towards filling this …

This study assessed differences between men and women in the association of perceptions
of service quality with customer evaluations. Functional (efficiency with which the service is …