The service encounter depends on the interaction between consumer and company, with an
active role for the consumer as a participant. Building on existing literature, this article …

Purpose–The importance of the mutual interaction between consumers and the company in
service encounters is widely recognised, but researchers have usually presumed that both …

A defining characteristic of most service encounters is that they are strongly influenced by
interactions in which both the consumer and the service personnel are playing integral roles …

Rad nudi prikaz dvojezičnog odgoja trogodišnjeg dječaka Špire, odraslog u Hrvatskoj is
hrvatskim roditeljima. Razlog njegove dvojezičnosti je odluka da majka (profesorica …

Questo articolo esplora il rapporto tra lingua, identità e politica linguistica, dal punto di vista
dei blog creati in lingua croata. Le questioni esaminate includono: a) le tendenze …

The impact of the choice of language is continuously widening and deepening in different
socio-political contexts due to globalization and multiculturalism (Heller, 2010). A nascent …

This paper analyzes how the influence of native language use in service encounters varies
among speakers of different languages. Studying speakers of four different languages for …

The service encounter depends on the mutual interaction between the customer and the
company, but what if language difficulties impede the interaction? Reviewing the current …