We investigate how novice 3D modelers can remotely leverage real-time expert help to aid
their learning tasks. We first carried out an observational study of remote novice-expert pairs …

Millions of learners today are watching videos on online platforms, such as Khan Academy,
YouTube, Coursera, and edX, to take courses and master new skills. But existing video …

Almost no modern software system is written from scratch, and developers are required to
effectively learn to use third-party libraries and software services. Thus, many practitioners …

For most modern feature-rich software, considerable external help and learning resources
are available on the web (eg, documentation, tutorials, videos, Q&A forums). But, how do …

Design professionals increasingly need to learn and use multiple feature-rich software to
design complex artifacts in a variety of domains. In this work, we aimed to understand how …

Question and answer (Q&A) sites can capture a range of user perspectives on using
complex, feature-rich software. Little is known, however, on who is contributing to the sites …

Designing introductory materials is extremely important when developing new information
visualization techniques. All users, regardless of their domain knowledge, first must learn …

It can be hard for tutorial creators to get fine-grained feedback about how learners are
actually stepping through their tutorials and which parts lead to the most struggle. To provide …

Collaborative learning has been suggested as a promising approach to help older adults
learn new technology, however, its effectiveness has been understudied in the context of …

New creators of augmented reality (AR) and virtual reality (VR) applications often face a
steep learning curve during the onboarding stage of creation and struggle in identifying …