Purpose–Retailers and suppliers are facing the challenge of reconfiguring systems to
accommodate increasingly mobile customers expecting multichannel options supporting …

When self-service checkout (SCO) first launched in the United States in 1992 there was
considerable scepticism and, perhaps not surprisingly, concern that huge losses would …

Challenging existing ideas about not only what constitutes retail shrinkage, but also the
approach that should be adopted to deal with it, it critically examines how current …

Using retailer case studies and a survey of employees, data are presented assessing the
extent to which the introduction of self-scan checkouts in the retail environment affects the …

While the term 'shrinkage'has been in use for over 100 years to describe retail losses, there
continues to be little consensus on what it actually means and how it should be measured …

For more than 100 years the retail industry has relied primarily upon the term 'shrinkage'to
define how retail 'losses' are understood and controlled. There is, however, little consensus …

This article aims to provide insights regarding crime problems affecting the Australian and
New Zealand (ANZ) retail sector, focusing primarily on the size and range of criminal …

Against the backdrop of bad economic news and retail crime trends, it might be natural to be
pessimistic about retailer's abilities to strengthen their operations against shrinkage. There is …

Rarely is the topic of retailing far from the top of the news agenda—not least because of the
inflated role the sector now plays in the economies of countries across the world. Measures …

There has been relatively little research on the ways in which crime prevention decisions in
the commercial environment take account of the need to protect people and property and …