Purpose The purpose of this paper is to examine the role that information systems (IS)
artifacts (IS for automation and IS for analytics) and process standardization play in …

Purpose This study aims to propose an architecture and presents the implementation of a
unified chatbot that faces the challenges of heterogeneous communication channels. This …

The prevalence of social withdrawal behaviors has been a growing concern in recent years.
The concept of hikikomori, a severe social withdrawal condition, has gained increasing …

Literature shows that the path toward Quality 4.0 is unclear and that there is no roadmap to
assist organizations in preparing or navigating this transition. This article aims to understand …

The evolving phenomena of technical organisations, defined by the integration of Industry
4.0 technologies and enhanced international collaboration, have caused a heightened …

This study explores the complex interrelationships between digital technology, e-commerce
adoption, business process automation, and business growth in Micro, Small, and Medium …

Enterprise Resource Planning (ERP) is a software package companies use to support
organizational performance. The implementation of ERP is a form of business process …

This book explores the evolution of ASEAN policies and initiatives on the digital sector and
digital economy and identifies the characteristics of ASEAN's digital integration as an …

En la actualidad las nuevas tecnologías han cambiado la forma tradicional de trabajar, esto
ha hecho que el mercado laboral evolucione generando nuevas oportunidades de negocio …