Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …

Purpose The paper aims to investigate the practices facilitating the transformation of
healthcare services, understanding the resulting outcomes in terms of well-being and …

Purpose Coronavirus disease 2019 (COVID-19) has created a challenging, yet
opportunistic, environment in which to conduct transformative service research (TSR) and …

Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …

This study examined (1) the influence of ethical leadership on knowledge sharing,(2) the
mediating role of psychological ownership, and (3) the moderating effect of professional …

Despite the academic importance and industry imperatives of psychological ownership (PO),
surprisingly little research has comprehensively addressed its structure and thematic …

Technology may facilitate health and wellbeing consumer engagement. When there is scant
public health provision and socio-cultural norms marginalize consumers stigmatized from …

The exponential rise of sharing economy has accelerated the growth of shared healthcare
platforms in recent times. Although a shared healthcare platform transforms the exchange of …

Purpose Emerging transformative service research (TSR) studies adopt a service system
lens to conceptualise well-being across the micro, meso and macro levels of aggregation …

In recent years, a change in business logic from goods-dominant (GD) to service-dominant
(SD) logic can be observed widely. For instance, in the case of the mobility sector …