Purpose This study aims to test the empirical Islamic bank customer loyalty model with the
perspective of mosques as customers. Design/methodology/approach The type of research …

Purpose: This study examines the gap between residential customers' expected and real
experiences with self-service kiosks from the perspective of a major Malaysian electrical …

Objective: The purpose of the study is to examine a relationship between Perceived
Recovery Justice and Customer Repurchase Intention in Service firms. It also examines the …

Purpose: The aim of this study is to explore previous and latest literature, as well as examine
the concept of leadership for learning to organizational values. Theoretical framework: This …

Luxury brands, epitomes of exclusivity and quality, thrive on their ability to evoke desire and
loyalty among consumers. This study delves into the dynamics of brand loyalty within the …

Assessing Archival User Satisfaction at University Archives: a Case Study at Universitas Gadjah
Mada INTRODUCTION Page 1 E-ISSN: 23389621 138 https://journal.unesa.ac.id/index.php/jpap …

Purpose: The aim of this study is to examine tourist expectations and perceptions of hotel's
buffet restaurant assurance to obtain an overall understanding of restaurant assurance after …

El presente trabajo de investigación se desarrolló con el objetivo de determinar la relación
que existe entre la comunicación interna y la satisfacción de los usuarios de una …

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan harga
terhadap kepuasan pelanggan di PT Bali Harta Makmur Denpasar. Data dikumpulkan …

This study aims to explore the role of online customer reviews in the hotel industry and their
impact on the perception of service quality and customer satisfaction. It will investigate the …