This research examines the influence of Hospitals' service quality on Patient satisfaction in
Katsina metropolis, Nigeria. It is a survey research where by questionnaires were randomly …

In many hospitals, time spent by the patients to get service in the healthcare facility is always
the main problem faced by the health care providers. This trend is on the increase and it is a …

This measured ATM users' service quality perceptions and subsequently examined the
relationship between service quality and customer satisfaction in the context of conventional …

This paper empirically assesses the effect of queue management on MTN service users,
using Sultan Abubakar road MTN service center Sokoto as a case study. The study …

In this work, we apply queue analysis and the prediction of waiting time at the Regional
Hospital Limbe (RHL). The main purpose of the work was to be able to make mathematical …

The “Horizontal Y” shaped queuing model in which there is bulk infinite arrival of patients,
but available M services are limited. The discrete flow of patients in the system is reduced in …

Customer relationship management system in healthcare is a key strategy in efficient
hospital services. To enhance customer relations and service in healthcare, hospitals are …

The main problem that healthcare workers face in many hospitals is how long it takes
patients to receive services. This tendency is becoming more prevalent, posing a threat to …

Queuing takes place when the number of individuals waiting in line surpasses the system's
maximum capacity, occurring when the line extends beyond the available servers. The …

The purpose of this study was to determine how well Federal Medical Centre (FMC) Gusau
manage queue during COVID-19 pandemic in relation to patient satisfaction. The study used …