Applying self-determination and conservation of resources theories, our study investigates
the additive and interactive effects of management commitment to service quality, customer …

By integrating job demand-resources and social learning theories, the mediation effects of
work engagement between servant leadership and service-oriented behavior; and …

Abstract PT. Pesona Arnos Beton is one of the organizations engaged in concrete
processing, which was founded in 2016. This research aims to examine the perceived …

Purpose In the 21st century, spirituality is becoming an interesting phenomenon in the
workplace and has been discussed by academicians, researchers, and practitioners alike …

Drawing on self-enhancement theory, this study examines the exacerbating influence of
employee resilience on the relationship between abusive supervision and employee …

Purpose While women perform as well as their male counterparts at work, women are
drastically underrepresented in the onboarding process to senior leadership. The link …

Purpose Based on The Conservation of Resources Theory (COR), Spillover Theory and
Social Exchange Theory (SET), this study investigates the mediating role of job dedication in …

Purpose This study aims to explore the mediating effects of role overload and job security on
the relationship between leader–member exchange and work engagement and …

The hospitality industry is under threat from COVID-19 and the possibility of future crises
remains very real. To improve understanding of how such a crisis impacts the attractiveness …

Purpose Hospitality work setting is error-prone, rendering error handling critical for effective
organizational operation and quality of service delivery. An organization's attitude toward …