Existing research argues that studies of the value of public libraries support libraries by
demonstrating their worth to society. Knowledge of research methods, value and research …

Purpose Public libraries' relevance and raison d'être towards society is an often discussed
subject within public, politics and research. The objective of this systematic literature review …

Public libraries must respond to the needs of the communities they serve in order to remain
relevant, but assessing these needs is especially challenging in the midst of the rapid …

The COVID-19 pandemic provided a unique opportunity to gauge how much, and why,
people value visiting public libraries by asking them about the impact of the library closures …

Purpose The purpose of this paper is to investigate the possibilities of implementing the
customer relationship management (CRM) concept and smart technologies in public …

Findings from a study of the advantages and disadvantages accrued by individuals from
their public library use, and the impact of this on citizenship at individual and community …

This paper aims at exploring the perceived outcomes and societal value of public libraries,
particularly from the perspective of Singang Library, Taiwan. Survey questionnaires were …

Purpose The purpose of this paper is to investigate the extent to which learning gained
through participation in three research methods workshops funded by an Arts and …

The relevancy of public libraries is often called into question, with some saying that library
services have been or will be displaced by, among other things, new media such as social …

Abstract Service outcome is a crucial component in the overall evaluation of public library
service efficiency. Specifically, identifying and analyzing key factors that influence public …